Right of Withdrawal

This is a translation of the original Italian language version of this document. The English language translation is not binding.

The Right of Withdrawal is regulated by the Consumer Code and only concerns distance sales between the Seller and non-professional private customers; therefore it does not apply to Business customers, i.e. companies or customers who have placed an order on the Site using their VAT number.
The right of Withdrawal also does not apply to custom-made or customized goods.
The customer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The customer who intends to exercise the right of withdrawal must communicate it through an explicit declaration, which can be sent by email to: store@signs.style ; the communication must specify the order number and must identify the items for which he intends to exercise the right of withdrawal.
The Customer who wishes to make use of it, may send to our address the withdrawal form, as per Annex I, part B, D.Lgs 21/2014 (not mandatory), available for download at this link: Withdrawal Request Form.
In case of exercise of the right of withdrawal, the Customer is required to return the goods within 14 days from the day on which he has communicated his intention to withdraw from the contract, pursuant to art. 57 of Legislative Decree 206/2005.
The products must be returned absolutely intact, unused and undamaged, in their original packaging intact, complete in all its parts; the return of products in different conditions from those described will result in the forfeiture of the right of withdrawal by the Customer for lack of the essential condition of integrity of the goods.

After receiving the return request, our Customer Support will contact the customer to confirm the opening of the return procedure and communicate the shipping address.
The customer must then provide at their own expense to ship the product, sending it to the address we have communicated.
We will not be required to pay a refund or compensation for returned products that are lost, stolen or damaged.

If the withdrawal has been exercised in the manner described, we will refund the amount paid for the purchase as soon as possible and in any case within 30 days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Customer.